Terms and Conditions

Effective Date: January 1, 2026

By accessing our website, using our services, or communicating with Holistic Healing Heroes (“we,” “us,” or “our”), you agree to the following Terms and Conditions.

1. Nature of Services

Holistic Healing Heroes provides holistic wellness education, coaching, supplements, and supportive services intended to promote general well-being.

Our services:

• Do not replace medical care
• Do not diagnose, treat, cure, or prevent disease
• Are not a substitute for professional medical advice

Always consult a licensed healthcare provider regarding medical decisions.

2. Age Requirement (18+)

You must be at least 18 years of age to use our services, enroll in programs, or opt into SMS communications.

By submitting your information, you confirm that you are 18 years of age or older.

3. HIPAA & Protected Health Information (PHI)

Holistic Healing Heroes is committed to protecting your privacy.

Important Notice Regarding Text Messaging:

• SMS and email communications are not fully secure
• Do not send sensitive medical information via text message
• Text messages may include limited information such as appointment reminders, order notifications, general wellness education, and program updates
• We do not request or transmit full medical records, diagnoses, or test results via SMS

If protected health information (PHI) is required, communication will occur through secure methods when applicable.

4. SMS Messaging Terms (A2P 10DLC Compliant)

By providing your mobile number and opting in, you consent to receive SMS messages from Holistic Healing Heroes.

Types of Messages You May Receive

• Appointment reminders
• Wellness education
• Program updates
• Order notifications
• Customer service responses
• Promotional messages only if explicitly opted in

Message Frequency

Message frequency varies depending on your interaction with our services.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Consent to receive SMS messages is not a condition of purchase.

5. Opt-In Methods

You may opt in to receive SMS messages through:

• Website forms with an unchecked checkbox requiring active consent
• Booking or intake forms
• Keyword enrollment (e.g., texting START)
• Written or verbal authorization

All opt-ins are timestamped and stored in accordance with carrier and regulatory requirements.

6. Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

You will receive a final confirmation message and will no longer receive SMS communications unless you opt in again.

Supported opt-out keywords include:

STOP, END, CANCEL, UNSUBSCRIBE, QUIT

7. Help & Customer Support

For assistance, reply:

HELP

Or contact us directly:

Email: [email protected]
Phone: 480.330.3242

Customer support is available during regular business hours.

8. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission by your mobile carrier and network availability.

9. Privacy Policy

We respect your privacy and take reasonable safeguards to protect your personal information.

We do not sell, rent, or share your personal data, including mobile opt-in data.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers strictly for operational purposes, such as SMS delivery platforms.

Please review our Privacy Policy here:
https://holistichealingheroes.com/privacy-policy

10. Payment & Refund Policy

Payment terms and refund eligibility are disclosed at the time of purchase or enrollment. Refunds, if applicable, are subject to the specific program, service, or product purchased.

11. User Responsibilities

You agree not to:

• Provide false or misleading information
• Use our services for unlawful purposes
• Abuse SMS messaging systems
• Attempt unauthorized access to our platforms

12. Limitation of Liability

Holistic Healing Heroes shall not be liable for indirect, incidental, or consequential damages arising from use of our services, educational materials, or communications.

Participation in wellness programs is voluntary and at your own discretion.

13. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of updated terms.

14. Contact Information

Holistic Healing Heroes
3346 West South Butte Rd.
Queen Creek, AZ 85144

Email: [email protected]
Phone: 480.330.3242